What is the Community Score Card©?  It is an innovative approach that brings together community members, service providers and government officials to identify barriers to effective, high-quality service delivery and develop a shared plan for improvement. Watch this video to learn more!

Meet the Team

THUMBIKO MSISKA | Project Manager | CARE Malawi

Thumbiko Msiska is a Project Manager with CARE Malawi, and for the last several years he has overseen the implementation and evaluation of CARE’s Community Score Card, as social accountability approach, in improving reproductive health services in Ntcheu, Malawi. Thumbiko was on the team that invented CARE’s Community Score Card in 2002, and today is supporting the design and establishment of a social enterprise consultancy for catalyzing the reach and impact of the approach. Thumbiko has 15 years’ experience in designing, managing, implementing and evaluating health and livelihood development programs in Malawi, and in working at community, district and national levels.  Thumbiko has represented CARE’s social accountability and health work at a number of international conferences and is a co-author on several corresponding publications. He holds a Bachelor of Science in Environmental Health from the University of Malawi and is finalizing his Master of Public Health with the same University.

KRISS CHINKHOTA | Project Coordinator | CARE Malawi

Over the past several years, Kriss has supported the day-to-day implementation and evaluation of the Community Score Card in Ntcheu, Malawi for improving the delivery of quality health services. Kriss has also provided capacity building and training on the CSC to other organizations within Malawi and CARE Mozambique, and sharing CSC experiences at Asia governance meeting in Nepal. Going forward, Kriss will be on the Consulting Roster providing CSC capacity building, training and design support to clients.  Kriss will also be supporting the R&D Lab, including overseeing the day-to-day execution of the first model the team will be testing: linking the CSC process and evidence from the local level to district and national level advocacy initiatives. Kriss has worked with CARE International in different portfolios since 2008; and has over10 years’ experience in programs monitoring, learning, evaluation and data management ranging from tools development to collection, processing and analysis. Previously, Kriss has worked with Maimwana Research Project, Save the Children, Health Foundation Consortium, and Maikhanda. He holds a Bachelor of Health Systems Management, Exploits University obtained in 2016, a Diploma in Information processing obtained from the Polytechnic, University of Malawi in 2004 and Monitoring and Evaluation Certificate from the University of Cape Town obtained in 2008.

CAROLYN GRANT | Technical Specialist, Sexual, Reproductive and Maternal Health |CARE USA

Carolyn provides programmatic and technical support to advance the work of CARE’s Global Sexual, Reproductive and Maternal Health team across a variety of projects and initiatives. Carolyn supports the team’s SRMH and governance programming, including overseeing the start-up of a social enterprise consultancy for catalyzing the reach and impact of CARE’s Community Score Card. Carolyn is the team’s technical lead for adolescent sexual, reproductive health (ASRH), advising on the design, implementation and evaluation of ASRH interventions across our programs and representing CARE’s ASRH work in external forums. Carolyn also supports the documentation and sharing of evidence and learning from a large maternal and child health project in Bihar, India. Prior, Carolyn served in short term assignments supporting CARE’s work in the areas of grant stewardship, and policy and advocacy.  Before joining CARE, she worked at a public relations firm in Washington, DC where she was responsible for all aspects of implementing a public diplomacy campaign for a foreign government.  Carolyn also has experience working with FHI 360’s Gender Center on human trafficking issues. She holds a Masters in International Affairs from George Washington University and a Bachelor’s degree from the University of Michigan, Ann Arbor.


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