Another book that helped us think about design question #3 – “What is the optimal fidelity for scale?” – is Scaling Up Excellence, by Robert I. Sutton and Huggy Rao.
“The first major business book devoted to this universal and vexing challenge” – Amazon
The authors walk us through decades of case studies on how various companies and initiatives found the right place on the continuum of customization versus replication as they scaled.
My favorite part? This little bit of wisdom:
“Organizations that scale well are filled with people who talk and act as if they are in the middle of a manageable mess.”
Well hey… if office space is a reflection of this sentiment, then maybe the Accelerator is well on its way!